MEDICAL TOURISM AND HEALTHCARE

Overview

Many hospitals and clinics will use a smile, “customer service” and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need.

They often turn to “customer service” agents who offer medical tourists a welcoming smile, an airport pick up, an international menu selection in place of services related to treatment quality, patient safety, transparency, cost containment and other unique differences in treating and caring for travelling international patients, or medical tourists.

At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.

This programme provides a comprehensive understanding of the medical tourism industry and its intersection with healthcare management. It equips participants with the knowledge and skills needed to develop, manage, and enhance healthcare services for international patients while ensuring quality, compliance, and patient satisfaction.

Objective

• Understand the principles and trends driving the medical tourism industry globally

• Analyse the economic, cultural, and regulatory factors influencing healthcare travel

• Develop strategies to attract, manage, and retain international patients

• Explore quality standards, accreditation, and compliance requirements in healthcare services

• Examine marketing, branding, and service delivery techniques for healthcare providers

• Understand patient experience management and cross-cultural communication in healthcare tourism

• Evaluate risk management, legal, and ethical considerations in medical tourism

• Integrate healthcare services, travel logistics, and hospitality to enhance patient satisfaction and operational efficiency

Languages

English

Duration

5 Days

Price

USD 2450 - USD 4750

Notes

Online Learning | In Class | In House | Be Spoke

We deliver courses in 19 different venues. For more venues please contact us for the available dates. For registration or to find the availability of dates and more venues.

For registration or to find the availability of dates and more venue

Please contact us at sales@gbacorporate.co.uk